TERMS AND CONDITIONS
This Website www.aristocrattour.com (hereinafter referred to as “website” or “Aristocrattours”), is owned and operated by Aristocrat Tours Pvt. Ltd. (hereinafter referred to as “company” or “us” or “we”). Aristocrattours aims to provide a hassle free and simplified travel experience with best price guarantee through its superior planning services. This Website is offered to you conditioned upon your acceptance without modification of all the terms, conditions, and notices set forth below (collectively, the “Terms & Conditions”). The use of this website and the services provided by Aristocrattours is subject to the current Terms and Conditions. By accessing or using this Website, booking any reservations for travel products or services on this Website, or contacting our call center agents, you agree that the Terms and Conditions then in force shall apply. The Company may at any time change these Terms and Conditions, without notice and your continued use of this Website is conditioned upon acceptance of the updated Terms and Conditions. For the same reason you shall re-visit the “Terms & Conditions” link from time to time to stay abreast of any changes that the Website may introduce. Please ensure that you have read the Aristocrattours Terms and Conditions, as well as the terms and conditions of the relevant suppliers (airline fare rules, cruise and hotel/accommodation booking conditions) before you complete any transaction with us. By accessing or using this website or availing any services offered through this website, including making any bookings, availing any travel packages , or contacting or availing services offered by our 24 /7 dedicated customer service, you agree that our current Terms and Conditions in force shall apply. Any violation of the terms and conditions of the website means Aristocrattours has the authority to reject your reservation orders.
1. USE OF THE WEBSITE
1.1 This Website is available to all users (hereinafter referred to as the “User” or “You” or “He” or “She”,) subject to these Terms and Conditions.
1.2 This Website is owned by Aristocrat Tours Pvt. Ltd., a company registered under the Companies Act of 1956 having its registered office at 117/119 Vardhman Tower, Preet Vihar, New Delhi-110092.
1.3 The User hereby declares that he or she is an adult (at least 18 years of age) and has the legal capacity to be bound by these Terms and Conditions and to use this Website in accordance with these Terms & Conditions, which he or she fully understands and acknowledges. The User accepts responsibility for any financial consequences arising from the use of the Company’s website. Furthermore, the User declares that all information he or she provides to access this Website and while using the said Website is true, correct, complete and accurate, and he/she agrees to keep it updated.
1.4 The website and its services may be used only for lawful purposes and in lawful manner You agree to comply with all applicable laws, rules and regulations. You will not register under a false name and not impersonate any other User or use another User’s password (s).Any such act by a User shall be reported to the concerned authorities and the violators shall be prosecuted in accordance with law.
1.5 The Terms & Conditions are in compliance with and are governed by the provisions of Indian law, including but not limited to :
(i) The Indian Contract Act, 1872.
(ii) Information Technology Act, 2000; and the rules, regulations, guidelines and clarifications framed there under, including
(iii) the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Information) Rules, 2011 (the “SPI Rules”), and the Information Technology (Intermediaries Guidelines) Rules, 2011 (the “IG Rules”).
1.6 The COMPANY retains the right in its sole discretion to deny access to anyone to this Website and the services Company offers, at any time without notice and for any reason, including, but not limited to, for violation of these Terms and Condition.
2.1 You will be able to use and avail services from our website after registering on the Website and creating an account with the Website. You are responsible to keep your Account and password information safely and securely. You agree that You will not disclose Your password to any third party and any activity or action under your account, whether or not authorized by You, shall be your sole responsibility. You agree to accept responsibility for all transactions made from your account and any dispute arising out of any misuse of your account, whether by any family member, friend, relative, any third party or otherwise shall not be entertained by the company. Because of this, we strongly recommend that you exit from your account at the end of each session. You agree to notify us immediately of any unauthorized use of your account or any other breach of security. We reserve the right to refuse service, terminate accounts, or remove or edit content in our sole discretion.
2.2 You shall submit correct and true information about yourself on the website. “Your Information” is defined as any information you provide for your registration, posting, listing or replying in the feedback area (if any) through the discussion forums or sharing information in the course of using any other features of the website. You agree that you are the lawful owner having all rights, title and interest in your Information, and further agree that you are solely responsible and accountable for your information and that we act as a mere platform in our services to you.
2.3 You agree that your registering, listing or sharing of your Information:
• shall “not be fraudulent, misleading or pertain to any other person;
• shall not infringe any intellectual property, trade secret, or other proprietary right or rights of publicity or privacy of any third party;
• shall not distribute viruses or any other technologies that may harm the website or the interests or property of the company users or impose an unreasonable load on the infrastructure or interfere with the proper working of the website;
• Shall not list or post or pertain to information that is either prohibited or restricted under the laws of the Republic of India.
2.4 In the event your listing, posting or your information violates any provision of these terms & conditions or any applicable law, we shall have the right to terminate and / suspend your registration and refuse to provide you or any person acting on your behalf , access to the website.
3. BOOKING PROCESS
3.1 By proceeding to purchase from Aristocrattours, and acknowledging the acceptance of these terms and conditions, you also accept the fare rules associated with chosen flights as provided by Aristocrattours and other airlines/suppliers being utilised for your chosen itinerary. By completing the relevant fields on our booking forms via our website, you give explicit authority to Aristocrattours to act as your broker in providing travel services including air, hotel etc. either by a requested supplier or any other travel services offered or selected. This authority includes any bookings done through our online or call-centre support system or for reservations made at our offices and outlets.
3.2 A ‘booking’ means any order for products or services you make on the Company’s Website which is confirmed by the Company. When you make a booking via this Website, the contract will be between the Travel Supplier(s) and you. Company is therefore not a party to the contractual relationship in relation to the products and services you order on the Company’s Website, unless explicitly provided otherwise herein. Any queries or concerns relating to the product should be addressed to the Travel Supplier only.
3.3 The term “Travel Supplier” includes as appropriate inter alia airlines, tour operators, package holiday suppliers, hotels, hotel chains and hotel aggregators, insurance suppliers, rental car suppliers and cruise lines or any other entity or person providing any other product or services.
3.4 After booking and purchasing a flight or transport ticket or any other travel service through our website, you will receive confirmation of your booking, purchase, and record of payment by e-mail. You are obliged to verify the accuracy of the confirmation data and immediately inform Aristocrattours within the same calendar day for any discrepancies or errors in the original registered reservation. In case of any errors and discrepancies in your booking, Aristocrattours bears no responsibility.
3.5 E-ticketing: Aristocrattours uses electronic tickets (e-tickets) for all flights. Your reservation and ticket data are automatically transferred to the airline’s reservation and management system. Upon issuance of a ticket, you will receive an e-mail which includes your ticket number for your ‘e-ticket’, which must be printed and used for check in at the airport. Your name in the reservation system must match your identity and identification documents used for travelling. Failure to correctly enter data for names or passports used for travel is the passenger(s) (you) responsibility and Aristocrattours has no liability for errors or omissions on any booking details entered or not entered into for a booking.
4.1 Aristocrattours has no liability for correctness, errors, or omissions on any booking relating to baggage allowances. Airlines and suppliers have reserved the right to change baggage policies with out notice to suit business and operational needs. Please note that international and mixed carrier flights may have differing baggage allowances. International departures and arrivals, may require additional baggage fees, not quoted specifically by us to be paid upon departure. Aristocrattours has no liability for any baggage fee’s charged at check-in for any flight on any airline travel.
4.2 When there are two or more airlines involved for connecting flights then you may have to claim your bags at the connecting airport and check-in again to continue your journey. You are also advised that in these cases if you have excess baggage, where there is a difference in baggage allowance from one carrier to the next, you will have to pay an excess baggage fee assessed by each airline. Please note that Airlines have the right to change baggage policy and fees without notice. Excess baggage fees are calculated by the kilo or by the piece depending on the airline. Any additional fees for baggage not purchased at the time of booking from the Aristocrattours website are to be paid directly to the airline upon using such service.
5. PRICES :
5.1 Aristocrattours has no control or liability for any changes in prices, booking fees, baggage or excess baggage fees, and cancellation of your trip by the supplier of travel services offered on this site. We strongly suggest all travellers take out travel insurance.
5.2 Payment: For flight tickets reservations made through our website payment is possible by credit card, bank transfer or electronic transfer. Before payment in full, Aristocrattours is not obliged to transfer any flight tickets or any other travel documents to you. Aristocrattours may ask you to submit any evidence regarding your address, a copy of your credit card or bank deposit account, before issuing your ticket.
5.3 All credit card transactions pass through 3D Secure Authentication of Verified by Visa or Secure Code by MasterCard at our acquiring merchant bank. Your bank may ask for additional security information in order to process the transaction. Aristocrattours has the right to ask for transaction confirmation by the card issuing bank of the card holder and in case of a negative/no answer being received for security reasons, the transaction will be cancelled and you will be advised to contact your bank. The above is reply is communicated to you via the website payment interface and/or via the e-mail details inserted during the reservation process.
5.4 Your credit card if used for payment will be charged the value of the purchase price as noted on check out, in the currency you have selected. Currently the two options for check out currencies are USD and INR. Your bank or card company may have fee’s for use of your card outside of the card’s country of origin or generate an exchange rate on your chosen currency that is not disclosed to you at the time of purchase. Aristocrattours has absolutely no responsibility for any charges generated by use of a credit card on this site other than those identified at checkout.
5.5 All cancellation and refund transactions are required to be processed with credit back only to the original credit card in the reservation, with no exceptions. If your financial institution uses any currency other that USD and INR, they may have a different currency exchange rate applicable to void and refund credit transactions that may differ from the original sales transaction. Please check with your credit card issuing bank, regarding their specific policies on void and refund credit transactions, relating to currency exchange rates.
5.6 If you are paying for tickets or services by bank or wire transfer, all funds must reach Aristocrattours accounts by the ticket funding deadline noted for your booking. Aristocrattours will not issue tickets until cleared funds are received. If your funds are not cleared before the ticketing payment deadline specified your booking will automatically be cancelled. Payment by bank or wire transfer requires you to pay all associated transfer costs and fees required in order for Aristocrattours to receive the full amount of funds for the flights and/or services purchased. Failure to provide full payment through lack of fee and cost of transfer is considered as non-payment of required charges and your booking will be cancelled. Any associated costs to return funds to you will be at your expense. All Wire and bank transfers should be marked as “Sender Pays All Costs and Fee’s for transfer”.
6. TRAVEL DOCUMENTS: 6.1 Aristocrattours has absolutely no responsibility for your travel documents (passports, visas etc) being valid or acceptable for travel, transit, departure, or arrival to or from a destination. You, alone, are obligated to ensure that you have the necessary travel documents for use of the travel service you have purchased. We do not warrant that any ticket will provide entry into a country or governmental jurisdiction. Visa exemptions and Visa on arrivals or entry to any country are not guaranteed through the purchase of any ticket on this website.
7. CANCELLATION OR CHANGES:
7.1 Most the airfares on Aristocrattours site are non-refundable. You are responsible for your purchase decision and any loss or damages that may arise from purchasing a ticket that cannot be changed, cancelled, modified, or refunded according the suppliers rules. Some bookings are clearly identifiable on Aristocrattours as non-refundable. The fact that the site may not clearly identify a ticket as non-refundable does not circumvent the suppliers fare rules or policies. By booking and making payment on the Aristocrattours site or by other means, you accept the fare/supplier rules for your bookings. No ticket on the Aristocrattours site is allowed to have a name change or partial name change/correction once booked or ticketed.
7.2 The possibility to change or cancel a flight ticket, a trip, or any other travel service purchased on this site is subject to the policy terms and conditions governed by each supplier. Aristocrattours has no influence on conditions imposed or actions taken by suppliers. Changes, cancellations and refunds of tickets or services may not always be possible. Additional costs may arise in a case where a ticket or travel service is changed or cancelled. All tickets and travel services have purchase rules and restrictions for any possible changes, refunds, or no show charges, etc as provided by the travel suppliers. By purchasing travel services on this site it verifies you have read and accepted these rules before making and completing any online reservation. If the supplier provides you with the right to change or cancel a flight ticket or services, then you are obliged to inform Aristocrattours in writing about your wish to change or cancel your reservation. When changes in the booking times or cancellations of any services occurs by the supplier, Aristocrattours will try to contact and inform you by telephone, e-mail, or text about the changes subject to the condition that Aristocrattours has been notified by the respective supplier in a timely manner. Aristocrattours holds no liability for any transfer, delay, or cancellation of flights or any other travel services and products of the supplier.
7.3 Should you buy a return flight ticket, a one way ticket with multiple stops, or a ticket with multiple destinations and wish to cancel part of your ticket, you must first contact Aristocrattours so that we can inform you whether this is possible, as each supplier has different policy for such cases. This means that if you are identified as a non-show by the supplier (airline, tour operator, etc), regarding the use of one part of your ticket, it is possible the remaining unused portion(s) of your ticket may be cancelled. It is also possible, in some cases, that the use of the remaining ticket vouchers can be used with additional charges above the original fare charged.
7.4 If your flight ticket or voucher has been issued, Aristocrattours may be able change or cancel your reservation, according to the supplier’s terms subject to any charges notified by the supplier along with Aristocrattours’s administration fee for the service. Any charges are the same as applicable to all travel agencies by the supplier and depend on the timing of cancellation or changes as outlined by the supplier in the fare rules.
8. USER REQUIREMENT:
8.2 By confirming a reservation and purchasing on the Aristocrattours site, you assume the burden of proof for the transaction. If you wish to contest a charge on a credit card, for travel services purchased, shipping and handling charges, taxes, and other fees outlined to the customer during the booking process, you agree the bank should not make such a charge back against our company, our ticket processor, or the airline, until we discuss the charges with the bank and the burden of proof is met.
8.3 If any dispute is not handled through specified channels, we reserve the right to take legal action to recover all costs and damages.
9. COPYRIGHT AND TRADEMARK:
9.1 This website and the Aristocrattours logo and name are the proprietary and exclusive property of Aristocrattours. Any reproduction, processing, copying, sale, or masking of the identity to the public of this website is strictly prohibited without prior written authority from Aristocrattours.
10. MODIFICATION OF THE TERMS AND CONDITIONS:
10.1 Aristocrattours reserves the right to modify or change the Terms and Conditions regarding the use of this website, at any time, without having any obligation to inform the User prior to, or after, the change or modification
11. PROHIBITED ACTIVITIES:
11.1 The content and information on this Website (including, but not limited to, price and availability of travel services) as well as the infrastructure used to provide such content and information, is proprietary to the company, its suppliers and providers.
11.2 While you may make limited copies of your travel itinerary (and related documents) for travel or service reservations booked through this Website, you agree not to otherwise modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell or re-sell any information, software, products, or services obtained from or through this Website. Additionally, you agree not to: (a) use this Website or its contents for any commercial purpose; (b) make any speculative, false, or fraudulent reservation or any reservation in anticipation of demand; (c) access, monitor or copy any content or information of this Website using any robot, spider, scraper or other automated means or any manual process for any purpose without our express written permission; (d) violate the restrictions in any robot exclusion headers on this Website or bypass or circumvent other measures employed to prevent or limit access to this Website; (e) take any action that imposes, or may impose, in our discretion, an unreasonable or disproportionately large load on our infrastructure; (f) deep-link to any portion of this Website (including, without limitation, the purchase path for any travel services) for any purpose without our express written permission; or (g) ‘frame’, ‘mirror’ or otherwise incorporate any part of this Website into any other website without our prior written authorization.
11.3 If your booking or account shows signs of fraud, abuse, or suspicious activity, the company may cancel any travel or service reservations associated with your name, email address, or account, and close any associated company accounts. In addition, the company may verify (i.e. preauthorize) your credit card. If you have conducted any fraudulent activity, the company reserves the right to take any necessary legal action and you may be liable for monetary losses to the company, including litigation costs and damages. To contest the cancellation of a booking or freezing or closure of an account, please contact our Customer Service.
12. LIMITATION OF LIABILITY
12.1 The Company offers this Website as-is and exercises reasonable skill in respect of its updating, maintenance and functioning, but it makes no guarantees as regards technical faults, service infallibility, or that the system or portal will function at all times.
12.2 The Company may publish on its Website various information about the products and services provided and offered by third parties, and it can make no representations about the truthfulness, accuracy, completeness and updating of the data contained in such offers. Some information is stored in cache from time to time, and will only be verified with real time information at the time you confirm your booking.
12.3 This Website acts as an “Intermediary” solely to assist customers in gathering travel information, determining the availability of travel-related products and services, making reservations or otherwise transacting business with travel suppliers, and for facilitating travel requirements. You acknowledge that the Company or the website merely provides intermediary services in order to facilitate services to you. The Company is not the last mile service provider to you and therefore The company shall not be deemed to be responsible for any lack or deficiency of services provided by any person or entity including airline, hotel, other activity provider or similar agency, whom you engage, hire from the content available on the Website.
12.4 In any case, the Company assumes no liability for any damages arising directly or indirectly from any service offered on its website.
12.5 In the event a court would determine in deviation from the limitations set out in this clause, that the Company is liable for damages following a purchase by you of products or services on this Website, such liability shall at all times be limited to the fees received by the company for the services provided, unless to the extent provided otherwise.
12.6 If due to reasons of force majeure (including, but not limited to, political, economic or unstable disorder that affects safety), there are deficiencies with reservations, confirmations and/or execution of any trips or services purchased through the company due to unexpected circumstances that company cannot solve, or even if it were impossible to comply with any of the agreed provisions, the company and or its associates shall be exempt from any derived legal responsibilities arising from such deficiencies or non-compliance.
12.7 Notwithstanding anything said to the contrary or otherwise, in no event will the company be liable to you for any special, indirect, incidental, consequential, punitive, reliance, or exemplary damages (including without limitation lost business opportunities, lost revenues, or loss of anticipated profits or any other pecuniary or non-pecuniary loss or damage of any nature whatsoever) arising out of or relating to (i) this agreement, (ii) the services, the Website or any reference site or (iii) your use or inability to use the services, the Website (including any and all materials) or any reference websites.
12.8 In no event will the Company or any of its contractors, directors, employees, agents, third licensors or suppliers’ total liability to you for all damages, liabilities, losses, and causes of action arising out of or relating to (i) this Agreement, (ii) the Services, (iii) your use or inability to use the Services or the Website (including any and all Materials) or any reference Sites, or (iv) any other interactions with the company, however caused and whether arising in contract, tort including negligence, warranty or otherwise, exceed the amount paid by you, if any, for using the portion of the services or the Website giving rise to the cause of action
12.9 The Company shall have no liability for your access to any sub-site, webpage, hyperlink (whether belonging to an ‘associate’ of the company or otherwise) through this Website, then such sub-site may have its own terms and conditions of use which is specific to such sub-site, webpage, hyperlink and you shall be bound by such terms and conditions in addition to the terms of this Agreement.
12.10 You agree to indemnify, save, and hold the Company, its affiliates, contractors, employees, officers, directors and agents harmless from any and all claims, losses, damages, and liabilities, costs and expenses, including without limitation legal fees and expenses, arising out of or related to your use or misuse of the services or of the Website, any violation by you of the Terms and Conditions, or any breach of the representations, warranties, and covenants made by you herein.
13.1 As the acceptance of these Terms and Conditions constitute a valid and binding agreement, and any dispute, controversy or claim arising out of or relating to this Agreement or service provided in connection with this Agreement shall be governed by binding arbitration in accordance with the provisions of the Arbitration & Conciliation Act, 1996 and any amendments thereafter. Any such dispute, controversy or claim referred to and decided by a Sole Arbitrator appointed and nominated by the Company and you by agreeing to the terms and conditions herein consent to the Arbitration. The arbitration shall be conducted in New Delhi, India and award of the Arbitrator shall be final and binding. The language of Arbitration shall be English.
14. GOVERNING LAW AND FORUM FOR DISPUTES
You agree that the company’s terms and Conditions and any matter either directly or in connection with the same shall be governed by the laws of India only and subject to the jurisdiction of the courts of New Delhi alone.
15. OTHER BOOKING CONDITIONS
15.1 Communication Policy
(a) Upon transacting on the Website, you will receive an e-mail from the Company or the Website informing the status of your transaction. The e-mail will be sent to e-mail address provided by you and the Company is not responsible towards the receipt of the said e-mail in your inbox. You will have to take due care and caution. You are responsible for entering the proper and accurate contact details including your name (as per Passport), email ID to ensure that we can effectively communicate with you.
(b) You acknowledge that the SMS (Short Messaging Service) provided by the Company is an additional facility provided for your own convenience. It is not mandatory under the law in force to provide such SMS service alerts to you. In case you do not receive any SMS for whatsoever reason, the Company is not liable for the same.
(c) The Company is not responsible to provide information on any change in flight schedules, cancellation, status of airline/hotel etc.
(d) Any grievance regarding the service should be communicated as per the grievance policy laid out herein.
15.2 Passport, visas and health Requirements
(a) Passport and visa regulations can change and you should therefore check with the relevant embassy well in advance of travel. It is your responsibility to be in possession of a valid passport and, if appropriate, a visa. It is important to remember to include all transit points in your journey which may also require you to obtain a visa. We accept no responsibility whatsoever for customers who do not possess the correct documents.
(b) Each destination has its own requirements as far as entry formalities, vaccinations, etc. which can also vary depending on the passenger’s nationality. It is your responsibility to collect that information. No incidents arising from the failure to comply with such official regulations will be considered the responsibility of the Company. Therefore the Company urge you to always verify the different formalities of the chosen destination or transit countries, as well as the time needed to take all of the related steps.
(a) All tickets sold on this Website are e-Tickets. E-Ticketing is a “paper-less” way to book flights. Once you have made your booking, it is stored electronically in the airline reservation system. The Company will send you a confirmation email with your booking reference number, which serves as a receipt for your e-Ticket. You will NOT receive a physical ticket to present at the airport.
(b) Please note that you may be required to produce your booking number and/or confirmation email to the relevant Travel Supplier as evidence of your booking. We recommend that you take a printout of your confirmation email with you. Please note that airlines have their own rules and regulations with regard to e-Ticketing. The Company cannot be held responsible for non-compliance with these rules and regulations and strongly recommends that you check these details with your airline in advance of travel.
(c) The Company relies on the information that you provide as being accurate and therefore cannot be held responsible if your e-Ticket does not arrive due to an incorrect email address or your junk email settings. You must notify us immediately if you change your email address or contact telephone number. In addition, please check that the name on your passport matches the name on your ticket and/or booking confirmation.
15.4 Disclaimer and No Warranties of the Company
(a) You acknowledge that the Company is an intermediary and is not liable for any third party’s obligations including the Travel Supplier due to rates, quality, and all other instances, whether to any such subscribers or otherwise. You expressly agree that use of the services and the Website is at your sole risk. It is your responsibility to evaluate the accuracy, completeness and usefulness of all opinions, advice, services, merchandise and other information provided through the site or on the internet generally. The Company does not warrant that the service will be uninterrupted or error-free or that defects in the site will be corrected.
(b) The materials on this site are provided and “as available,” “with all faults” basis and without warranties or representations of any kind either expressed or implied. Information, software, products, and services contained on this Website, and the inclusion or offering of any products or services on this Website does not constitute any endorsement or recommendation of such products or services by the Company, its affiliates and their respective suppliers. The material on this Website could include technical inaccuracies or typographical errors. The Company may make changes or improvements at any time. To the fullest extent permissible pursuant to applicable law, the Company disclaims all warranties of merchantability, relating to the information and description of the hotel , air or any other travel products displayed on this Website (including, without limitation, the pricing, photographs, list of amenities, general product descriptions, etc.), much of which information is provided by the respective suppliers. Any ratings displayed on this website are intended as only general guidelines, and the Company, its affiliates and their respective suppliers do not guarantee the accuracy of the ratings. The Company, its affiliates and their respective suppliers make no guarantees about the availability of specific products and services. The Company may make improvements and/or changes on this website at any time. The Company and its third party suppliers, licensors, and partners do not warrant or make any representations regarding the use or the results of the use of the services, the site or any reference sites in terms of correctness, accuracy, reliability, or otherwise.
(c) The Company does not warrant that the functions contained in this site will be uninterrupted or error free, that defects will be corrected, or that this Website or the servers that make it available are free of viruses or other harmful components, but shall endeavor to ensure your fullest satisfaction
(d) The Company does not warrant or make any representations regarding the use of or the result of the use of the material on the Website in terms of their correctness, accuracy, reliability, or otherwise, insofar as such material is derived from other service providers such as airlines, hotel owners and tour operators. (e) You acknowledge that this Website is provided only on the basis set out in these Terms and Conditions. Your uninterrupted access or use of this Website on this basis may be prevented by certain factors outside our reasonable control including, without limitation, the unavailability, inoperability or interruption of the Internet or other telecommunications services or as a result of any maintenance or other service work carried out on this Website. The Company does not accept any responsibility and will not be liable for any loss or damage whatsoever arising out of or in connection with any ability/inability to access or to use the Website.
15.5 Travel Packages
(a) A Travel package is a pre-arranged holiday package combining at least two of the following:
(b) accommodation or
(c) another tourist service not ancillary to transport or accommodation and forming a significant part of your booking, and those two or more components are sold to you as a whole at the same time by us at an inclusive price with full payment being made to the Company.
(b) If you acquire a Travel Package with this Website, the terms and conditions as set out herein shall apply.
16. SITE AND THE CONTENT
16.1 This Website is only for your personal use. You shall not copy, license, adapt, distribute, exchange, modify, sell or transmit any content or material from this Website, including but not limited to any text, images, audio, video or links for any personal, business, commercial or public purpose.
16.2 The Company grants you a non-exclusive, non-transferable, limited right to enter, view, use and transact on this Website. You agree not to interrupt or attempt to interrupt the operation of this Website in any way. Access to certain areas of the Website may only be available to registered members. To become a registered member, you may be required to answer certain questions and provide certain details. Answers to such questions and details are mandatory. You represent and warrant that all information you supply to us, about yourself, and others, is true and accurate.
16.3 You understand that except for information, products or services clearly indicated as being supplied by the Company, the Company does not operate, control, or endorse any information, products or services on the Website in anyway. You also understand that the Company cannot and does not guarantee or warrant that files available for downloading through the Website will be free of viruses, worms or other code that may be damaging. You are responsible for implementing procedures to satisfy your particular requirements and for accuracy of data input and output.
16.4 The Company may add, change, discontinue, remove or suspend any other Content or services posted on this Site, including features and specifications of products described or depicted on the Website, temporarily or permanently, at any time, without notice and without liability.
16.5 Any other use of the content on this Website is strictly prohibited, including its total or partial reproduction, modification, distribution, transmission, subsequent publication, exhibition and/or representation. In particular, any type of use of the images contained on the Website outside this Website is strictly prohibited without the express consent of the Company.
16.6 All of the materials or content on the Company’s Website (including, but not limited to, trademarks, texts, graphics, logos, button icons, images, audio files and software) is owned by the Company or its content providers and is protected by national and international industrial and intellectual property regulations. You cannot use or license the content, except as specified herein. You agree to follow all instructions on this Site limiting the way you may use the Content.
16.7 The compilation (understood as the collection, arrangement and assembly) of all content of the Company’s Website is the exclusive property of the Company and is protected by national and international industrial and intellectual regulations. All software used on the Company’s Website or belonging to its software Suppliers is protected by national and international industrial and intellectual regulations. 16.8 The content and information on this Website (including, but not limited to, price and availability of travel services), as well as the infrastructure used to provide such content and information, is proprietary to the Company or its suppliers and providers.
17. ENTIRE AGREEMENT AND SEVER ABILITY CLAUSE
17.1 These Terms and Conditions contain the entire agreement between the parties in relation to its subject matter.
17.2 If at any time any part of these Terms and Conditions (including any one or more of the clauses of these Terms and Conditions or any sub-clause or paragraph or any part of one or more of these clauses) is held to be or becomes void or otherwise unenforceable for any reason under any applicable law, the same shall be deemed omitted from these Terms and Conditions and the validity and/or enforceability of the remaining provisions of these Terms and Conditions shall not in any way be affected or impaired as a result of that omission.
18. SPECIAL CONDITIONS AND INFORMATION FOR FLIGHTS
18.1 Contracts for flights booked through the Company’s Website shall be with the relevant Travel Supplier and subject to their terms and conditions.
18.2 The tickets are generally non-changeable and non-refundable. You can view the fare rules when you view the Terms and Conditions of the Travel Supplier during the booking process.
19.1 In compliance with the law, the Company inform you that your personal data collected by the Company will be incorporated and processed, in order to provide and offer you the Company’s services and manage the bookings and the payments, send you information and advertising about the offers, promotions and recommendations that the Company believe may be of your interest, as well as perform surveys, statistics and analysis of market trends. The Company will use your personal data to build up a picture of your interests and then try to ensure that when you visit the Company’s Website you do not miss the offers and information relevant to you. In any event, the Company will not use your personal data for direct marketing purposes, unless you expressly give the Company your previous consent.
19.2 The Company informs you that by purchasing products and/or services from the Company’s Website, the Company will necessarily communicate your personal data
(1) to the suppliers of those products and services or tour operators that organize the travel packages chosen, who be obliged to use your data exclusively for sending information and comply with product delivery or contracted services, as well as the compliance with other provisions of the Law, and
The Company may provide you with notices and communications by email, regular mail or postings on the Site or by any other reasonable means. Except as otherwise set forth herein, notice to the Company must be sent by courier to the address of the Company mentioned on the website.
The failure of the Company to exercise or enforce any right or provision of the Terms and Conditions will not constitute a waiver of such right or provision. Any waiver of any provision of the Terms and Conditions will be effective only if in writing and signed by the Company.
22. GRIEVANCE POLICY
22.1 The Company strongly believes in a sincere and transparent approach to its users. This policy document aims at minimizing instances of customer complaints, grievances and disappointments via channelized approach, review and redressal.
22.2 You can file a grievance / share feedback if you are disappointed with the services rendered by the Company or any other issues. You can give your grievance / feedback through email.
22.3 In order to make the Company’s redressal channels more meaningful and effective, a structured system has been put in place. This system will ensure that the complaints are redressed seamlessly and well within the stipulated timeframe.
22.4 You should write your transaction ID provided at the time of booking along with your contact details in all further communication with us regarding a particular issue. This enables the Company to help to resolve the grievance faster.
Disclaimer: This Website acts as an “Intermediary” solely to assist customers in gathering travel information, determining the availability of travel-related products and services, making reservations or otherwise transacting business with travel suppliers, and for facilitating travel requirements. You acknowledge that the Company or the Website merely provides intermediary services in order to facilitate services to you. The Company is not the last mile service provider to you and therefore the Company shall not be deemed to be responsible for any lack or deficiency of services provided by any person or entity including airline, hotel, activity provider or similar agency, whom you engage, hire from the content available on the Website.